We at Fazatak Company care about the privacy of users, where all personal data of customers from numbers, emails and names are saved in encrypted form and are not allowed to be accessed under any circumstances.

And do not forget that the privacy of maintenance operations is at the highest level. As the customer's personal data is kept and no third party is allowed to access it, and in the customer's home it is through the customer or the technician in the presence of the customer.

In Fazatak, we directly supervise the technical team and make sure that there is no way to view customer data, and we do not ask the customer for a password.

Computers used for maintenance contain privacy programs to maintain customer devices and data

In the event that the customer wants to send marketing messages or e-mails, he chooses through one of the options on our site, and he can easily cancel them at any time by contacting us.

1. Customer is given discount coupons of a specific value based on the value of his previous bill to be used for his next service.
2. It is not possible to use or apply two types of discounts at the same time, customer must chooses one type of discount.
3. The discount has a policy and details that you can find on the site.
4. Shop customers in Legtaifiya area get special discount coupons that are used in the shop only.
5. The discount coupon deducts the total value in the customer's invoice.

1. 1. Please keep the invoice to ensure the right to claim for maintenance services in case of factory malfunction in the piece.
   2. The warranty applies to serviced parts as follows:
   • The warranty period is 30 days from the date of maintenance for manufacturing defects.
   • The warranty period is 14 days for motherboared motherboard maintenance.
   • The warranty period is 12 days for devices other than Apple phones (Samsung, Huawei, and others).
   3. The warranty does not cover any damage resulting from misuse such as: falls, breakage, accidents or exposure to liquids.
   4. When requesting home service, the customer must provide the appropriate space for the technician to measure the maintenance process to the fullest in addition to good treatment and not to be exposed to it in any way.
   5. The warranty applies to invoices signed by customers only or their representatives.
   6. Before signing the invoice and when the technician finishes providing the service, the customer must fully inspect his device and ensure that it is free of any problems before signing and agreeing to receive it in good condition.
   7. The warranty applies to invoices signed by customers only or on their behalf.
   8. Before signing the invoice and when the technician finishes providing the service, the customer must fully inspect his device and ensure that it is free of any problems before signing and agreeing to receive it in good condition.
   9. Inspection fees are deducted from the service if the customer agrees to maintain the device.
   10. Inspection + delivery fees are paid if the device is inspected by the technician, but it is approved by the customer for any reason (price, time, warranty, etc.)
   11. Technologide is not responsible for problems that cannot be maintained or need spare parts that are not available.
   12. The customer must make sure to receive all special accessories, chip, protection from the device before maintenance
   13. If the device is opened after maintenance by Fazatech, the warranty is forfeited.

We at Fazatak Company care about the privacy of users, where all personal data of customers from numbers, emails and names are saved in encrypted form and are not allowed to be accessed under any circumstances.

And do not forget that the privacy of maintenance operations is at the highest level. As the customer's personal data is kept and no third party is allowed to access it, and in the customer's home it is through the customer or the technician in the presence of the customer.

In Fazatak, we directly supervise the technical team and make sure that there is no way to view customer data, and we do not ask the customer for a password.

Computers used for maintenance contain privacy programs to maintain customer devices and data

In the event that the customer wants to send marketing messages or e-mails, he chooses through one of the options on our site, and he can easily cancel them at any time by contacting us.

We at Fazatak sell used devices to customers who want to buy used devices.

1. The customer selects the device and checks it, then buy it.
2. We provide a 10 days warranty on used device for invisible manufacturing errors.
3. The device can only be returned or replaced in case of a problem within 3 days.

Exchange and Return Policy (Accessories)

Thank you for choosing Fazatak to buy electronic products

In the event of a refund request and the return of the sold item, you must make sure of the following:

1. The product must be in the same condition as the purchased item, provided that the product has not been opened, with an explanation of the error.
2. No more than 7 days have passed since the purchase process, with illustrative pictures of the problem sent.
3. Returns are accepted if the piece contains a manufacturing defect, it must be examined by us, and when the manufacturing defect is proven, the piece is exchanged for the customer or retrieved if it is not available.
4. Electronic cards or activation codes are non-exchangeable
5. Damage to the product due to misuse is not refundable or exchangeable
6. You must read the product details and signed delivery before purchasing

Exchange and Return Policy (Services)

1. In the event that the part that was replaced has a manufacturer's malfunction, it will be exchanged, provided that the device is under the warranty period (30 days for iPhone) (12 days for other phones)
2. Replacement or return shall not be made in the event of damage to the item due to misuse
3. In the event that a new error appears in the device that was discovered after the initial maintenance, it is the responsibility of the customer.
4. In the event that the customer refuses to check the device before maintenance, any error that will appear is customer’s responsibility.

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